Privacy Policy

This website only collects personal data with the knowledge and consent of the users. If you want to have more information about the data that is collected and the treatment given to personal data, expand the information in our Cookies Policy. Below we inform you about the data protection policy of WELLNESS EXPERIENCE:

RESPONSIBLE FOR THE PERSONAL DATA FILE

Owner identity: ARCADIA PROJECT

Registered Office: C. Del Pedral 17, Ed. Les Arribes B, apt. 223- AD200 ENCAMP

Phone: +376 360 163

Email: info@andorrawellnessexperience.com

In order to facilitate a rapid and efficient development in the relationship between WELLNESS EXPERIENCE and users, this notice guarantees privacy in online services in accordance with legal requirements and informs them about its data protection policy so that Portal users freely and voluntarily determine if they wish to provide WELLNESS EXPERIENCE with their personal data through the different electronic forms for subscribing or contracting the products and services offered by WELLNESS EXPERIENCE on its Website.

 

HOW DO WE OBTAIN YOUR PERSONAL DATA?

We collect your personal data on different occasions:

When you book a wellness service, plan or program.
When, with your authorization, our professional distribution channel communicates your personal data to us, after booking at our partner hotels.
Every time you contact us directly, at fairs, events, meetings, presentations, or through the contact forms on our website www.andorrawellnessexperience.com to request information about our offers and promotions.
PURPOSES OF DATA PROCESSING

The data provided voluntarily by the interested party, is intended to manage their requests, provide them with the information they need and keep them informed about all our services, for the purposes indicated below:

To answer your questions and requests.
To send commercial communications with information about our offers and promotions.
To legally comply with our business relationship.
Remember that, when we ask you to fill in your personal data to give you access to any functionality or service on the web, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question. Please bear in mind that if you decide not to provide us with this information, you may not be able to complete your registration as a user or you may not be able to enjoy those services or functionalities.

WHAT DATA DO WE COLLECT?

Contact Information: name, address, telephone numbers, email.
Use of the web: information obtained through Google Analytics.
Commercial and tax data in the case of an established business relationship.
THE LEGITIMATION FOR DATA PROCESSING

The processing of your data for the aforementioned purposes is based on the consent you have given us. However, you can withdraw your consent at any time, without in any case, this condition the commercial relationship that binds us. You can withdraw said consent by sending an email to info@andorrawellnessexperience.com

RECIPIENTS: The data may be communicated to:

The competent authority if requested.
Banks and financial entities for the collection of the services offered.
Associated hotels for internal administrative purposes and the management of the contracted services.
WELLNESS EXPERIENCE will not transfer personal data to third parties, except by legal obligation. The entity responsible for the database, as well as the Banks or hotels that intervene in any phase of the treatment and / or the entities to whom they have been communicated -in any case always with the corresponding authorization granted by the user-, are obliged to observe professional secrecy and to adopt the levels of protection and the necessary technical and organizational measures at their disposal to guarantee the security of personal data, avoiding, as far as possible, unauthorized access, illegal modifications, thefts and / or the loss of data, in order to ensure the corresponding level of security of the files, according to the nature and sensitivity of the data provided by the users of this website.

 

HOW LONG WILL WE KEEP YOUR DATA?
Your personal data will be kept as long as your relationship with WELLNESS EXPERIENCE is maintained and, after the termination of said relationship for any reason, during the applicable legal limitation periods. In this case, they will be treated for the sole purpose of proving compliance with our legal or contractual obligations. Once these limitation periods have ended, your data will be deleted.

ined or, alternatively, anonymized.

RIGHTS: The interested party has the right to exercise their rights of access, rectification, cancellation, and opposition to the processing of their data at any time, by contacting the email address info@andorrawellnessexperience.com with a copy of their D.N.I. or equivalent official document proving your identity.

COMMERCIAL MAILS: WELLNESS EXPERIENCE does not carry out SPAM practices, therefore, it does not send commercial mails by e-mail that have not been previously requested or authorized by the User. Consequently, in each of the forms on the Website, the user has the possibility of giving their express consent to receive our newsletter, regardless of the commercial information requested on time.

 

CONTENT OF THE WEB AND LINKS: WELLNESS EXPERIENCE reserves the right to update, modify or eliminate the information contained in the web, and may even limit or deny access to the information. WELLNESS EXPERIENCE does not assume any type of responsibility for the information contained in the websites of third parties that can be accessed through the links from our website. The presence of these links are for informational purposes only and in no case does it imply any suggestion, invitation or acknowledgment of them. WELLNESS EXPERIENCE does not guarantee the absence of viruses or other elements in them that may cause alterations in the computer system (hardware and software), in the documents or files of the Users, excluding any responsibility for damages of any kind caused to the users. Users for this reason.

WELLNESS EXPERIENCE will not be liable for any consequence, damage or harm that may arise from said access or use, nor is it responsible for security errors that may occur or for damages that may be caused to the Users’ computer system (hardware and software), or to the files or documents stored in it, as a result of:
(i) the presence of a virus on the Users’ computer that is used to connect to the services and contents of the Web,
(ii) a malfunction of the browser or
(iii) the use of non-updated versions of the same.

Industrial and intellectual property

 

WELLNESS EXPERIENCE is the owner of the industrial property rights relating to its products and services, and specifically those relating to the WELLNESS EXPERIENCE trademark, its use being prohibited, unless expressly authorized and signed.

The information and the contents, both understood in a broad sense, included or available on the site constitute a work in the sense of the legislation on intellectual property, and are therefore protected by the laws and by the applicable international conventions on the matter. Any form of reproduction, distribution, public communication, exhibition, transmission, retransmission, broadcast in any form, storage on physical or logical media, digitization, transformation, translation, adaptation, arrangement, making available in any form and, in general, is prohibited. , any act of public exploitation in relation to both the structure and organization of the site and its information and its contents, directly or indirectly, with and without profit, without the express and prior written consent of WELLNESS EXPERIENCE

Failure to comply with the indicated implies the commission of serious illegal acts and their sanction by civil and criminal legislation.

All content displayed on the site and, especially, photographs, texts, videos, logos, icons, buttons, trade names, brands or any other signs susceptible to commercial use may be subject to the intellectual and industrial property rights of WELLNESS EXPERIENCE or third parties, who will promote all the necessary actions to guarantee their rights. WELLNESS EXPERIENCE is free to limit access to the pages and to the products and services offered on them, as well as the subsequent publication of opinions, observations, images or comments that Users may send via email.

WELLNESS EXPERIENCE may establish, if it deems it appropriate and without prejudice to the sole and exclusive responsibility of the Users, the necessary filters to prevent content or opinions that may be considered racist, xenophobic, from being disseminated on the network through its site. discriminatory, pornographic, defamatory, that, in any way, promote violence or that, in general, are immoral or illegal.

WELLNESS EXPERIENCE is also authorized to modify or alter those suggestions, observations, opinions or comments to adapt them to the needs of the editorial format of the pages of the site, without being able to

understand that there is absolutely any kind of injury to any of the moral powers of copyright that Users may have over them.

Contents shared by Users on Social Networks.
Part of the material displayed on the web refers to content hosted on other Internet sites (such as Facebook, Instagram, YouTube, etc.) over which WELLNESS EXPERIENCE does not assume any responsibility in terms of rights. This would fall, in case of irregularities, on the user who has uploaded said content, who must read and accept the legal conditions of use and intellectual property of each of the sites outside of WELLNESS EXPERIENCE.
In any case, when connecting with other Internet pages and sites (such as Facebook, YouTube, Instagram or other analogous social networks), the User acknowledges that he accepts the use of the information that said social networks make of his data and the information that he hosts there. , keeping WELLNESS EXPERIENCE harmless in the event that said web pages make inappropriate use of your personal information.
WELLNESS EXPERIENCE declines all responsibility for damages to third parties that may arise from reading and / or viewing the shared content, and for the use that is given to them. WELLNESS EXPERIENCE disclaims all responsibility in relation to the legality of the shared content and in this regard does not check or review said content as a prior step for users to share them with other Internet users through commonly used social networks. The User, who has uploaded the content to the network, is solely responsible for the legality of said content.